FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions at PS Tradings

FAQ – Frequently Asked Questions at PS Tradings with answers to common questions.

Welcome to the FAQ section of our online shop! Here you will find answers to the most frequently asked questions about orders, shipping, products, and more. Should you have any further questions, please contact our customer service.

1. General Questions

What product categories does the online shop offer?

We offer a wide selection of products in the following categories:

  • Electronics: Smartphones, laptops, headphones, smartwatches and more.
  • Office supplies: PCs, notebooks, software, network
  • Furniture: Living room furniture, bedroom furniture, kitchen furniture, shelves and more.
  • Beauty: Skin care, make-up, hair care, perfumes and cosmetic products.
  • Handbags, jewelry and fashion jewelry

2. Orders and Payments

How can I place an order?

  1. Select the desired products and add them to your shopping cart.
  2. Go to checkout and enter your delivery address and payment information.
  3. Review your order and complete the purchase.

 

Which payment methods are accepted?

We accept the following payment methods:

  • Credit card (Visa, MasterCard)
  • PayPal
  • Instant bank transfer
  • Apple Pay
  • Invoice (depending on availability)

 

Can I change my order after submitting it?

Unfortunately, orders cannot be changed once the purchase process is complete. If you need to make a change, please contact us as soon as possible, and we will check if the order can still be modified.

3. Shipping and Delivery

How long does shipping take?

Delivery time varies depending on the product and shipping address:

  • Standard shipping: 3-5 business days
  • Express shipping: 1-2 business days (for an additional fee)

 

How much does shipping cost?

Shipping costs are displayed during the checkout process. In many cases, we offer free shipping above a certain order value.

 

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination.

 

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number so you can track the shipping status.

4. Products

Are the products on your website original?

Yes, all products in our shop are original and come directly from the manufacturer, authorized distributors or authorized sales partners and are sold as an authorized dealer, reseller, authorized partner or within the framework of a cooperation or partnership.

 

Do you also offer products in different sizes/colors?

Yes, many of our products are available in different sizes and colors. You can find the available options on the product page.

 

Are the products always in stock?

We strive to keep our products in stock at all times. If an item is unavailable, this will be indicated on the product page. You can also sign up to be notified when the item is back in stock.

5. Returns and exchanges

How can I return a product?

If you are not satisfied with your purchase, you can return the product within 30 days of receipt. Please note the following conditions:

  • The product must be unused and in its original packaging.
  • Please fill out our return form, which you can find on our website.

 

How do I get my money back?

After receiving the returned item and inspecting the product, we will refund the purchase price to your original payment method. This may take up to 14 business days.

Can I exchange an item?

Unfortunately, a direct exchange is not possible. However, you can return the product and place a new order for the desired item.

6. Customer Service

How can I contact customer service?

Our customer service team is available by email at [kontakt.pst@t-online.de ] or by phone at [phone number]. We can be reached Monday to Friday from 9:00 AM to 6:00 PM.

Is there a warranty on the products?

Yes, we offer a manufacturer's warranty on many products. Further information about the warranty can be found in the product description or on the manufacturer's website.

7. Security and data protection

Is my purchase from you safe?

Yes, your security is important to us. All payments are processed through a secure SSL connection, and your personal data is protected with us.

Will my data be shared with third parties?

No, we will never share your personal data with third parties, except in cases necessary for shipping or processing your order. For more information, please see our privacy policy.

8. Other

Do you offer gift vouchers?

Yes, we offer gift vouchers in various amounts. These can be purchased online in our shop and redeemed for any item.

 

Are there any special offers or discounts?

Yes, we regularly offer special promotions, discounts, and sales. Sign up for our newsletter so you don't miss any offers!

9. Can I, as a private customer, make purchases at PS Tradings?

Yes! PS Tradings offers products for private customers. At PS Tradings, private customers, B2C customers, and B2B business customers will find a wide, diversified range of specialized products for various applications, uses, and industries, such as gaming PCs and laptops for gamers, or Adobe Photoshop, Final Cut Pro, ray tracing, or AI-accelerated GPUs for image and video editing. Enjoy personalized service for product inquiries, including out-of-stock or unlisted products. Benefit regularly from special offers, accumulated bonuses, and discounts. Receive customized offers for your product(s), tailored to your specific requirements, company, and country. Please note that the maximum quantity per item for online orders is regulated for fraud prevention, customer protection, and data privacy reasons. For larger orders, recurring orders, and bulk orders, we are available to assist you. Contact us directly for a personalized quote.

10. Can I, as a trader, purchase from PS Tradings?

Yes! PS Tradings specializes in B2B trading. Traders benefit from exclusive terms, personalized consultations, a broad and diversified product range, and individualized handling of product inquiries for out-of-stock or unlisted items. Take advantage of regular offers, accumulated bonuses, and discounts. Receive customized quotes for your product(s), tailored to your specific requirements, company, and country. Please note that the maximum quantity per item for online orders is regulated for fraud prevention, customer data protection, and other reasons. For larger orders, recurring orders, and bulk orders, we are available to assist you. Contact us directly for a personalized quote.

11. Does PS Tradings offer any deals?

Yes, we regularly have discounts, deals and exclusive rewards.

Are there any special offers or discounts?

Yes, we regularly offer special promotions, discounts, and sales. Sign up for our newsletter so you don't miss any offers!

12. Why PS Tradings?

• Wide range of top brands

• Personal consultation & customer focus

• Fast delivery & fair prices

• Individual customer orders for online & offline retail

Sign up for the newsletter so you don't miss any offers!

13. Can I also buy gaming accessories at PS Tradings?

Of course! From keyboards and mice to headsets, you'll find everything your gaming setup needs.

Subscribe to our newsletter so you don't miss any offers!

Do you have any further questions?

Our customer service team will be happy to assist you. Contact us via the contact form on our website or directly by email or telephone.

PS Tradings Computer & Electronics Shop

PST PS Tradings

Laptops and PCs for Europe Germany

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FAQ Buying Advice 


Which laptop category suits my use case?

Short answer: The appropriate category depends on whether you primarily work remotely, produce creatively, or require consistently high performance.

  • Business: quiet, persistent, reliable
  • Creator: Display/Farbtreue, GPU, RAM/SSD
  • Workstation: Stability under continuous load. TA:
    Specify your use case, software and budget - we recommend 2-3 suitable models.

What is more important: CPU or GPU?

Short answer: CPU is important for multitasking and workload, GPU for rendering, effects and many AI workflows.

  • GPU-Tough: DaVinci, 3D, Kl
  • CPU-intensive: Office/Browser heavy, Coding. CTA:
    Which software do you use (Adobe/DaVinci/CAD/Office)?

How much RAM do I really need?

Short answer: 16 GB is sufficient for many standard setups, 32 GB is the safe standard for creators and power users.

  • 16 GB: Office, light editing
  • 32 GB: Photo/Video, many apps
  • 64 GB: 3D, large projects. CTA: Do you work with
    4K/RAW/3D? If so, please briefly state which tools you use.

Is 1 TB SSD enough or do I need 2 TB?

Short answer: 1 TB is a good starting point, 2 TB is useful if you keep projects, media or a lot of data locally.

  • 1 TB: System + Apps
  • 2 TB: large projects, cache. CTA: What is the size of your typical projects (e.g., 200 GB+)?

Do I need a dedicated GPU?

Short answer: For gaming, 3D, video effects and

For AI, a dedicated GPU is usually advisable.

  • Without a dGPU: Office, efficiency
  • With dGPU: Reserves, faster exports. CTA:
    Specify resolution/software - we will match the appropriate GPU class.

Full HD, QHD or 4K: Which resolution makes sense?

Short answer: Full HD is often sufficient for office work, but higher resolution and better color reproduction are worthwhile for creators.

  • Full HD: efficient
  • QHD/4K: more workspace. CTA: Do you use photo/video/design? Then we recommend suitable panels.

How important are color space (sRGB/DCI-P3) and brightness?

Short answer: For color-critical work, color space and calibratability are more important than pure color.

Perfomance.

  • Photo/Design: Color fidelity
  • Bright office: Brightness CTA: Do you work with color-critical in mind (print/branding) or more with content/YouTube?

Is a matte or glossy display better?

Short answer: Matte is often more practical in everyday life, while glossy can subjectively appear "crisper".

  • Matte finish: fewer reflections
  • Glossy: more dependent on the light. CTA:
    Do you often use your laptop on the go or in a bright office?

How important is the display size (14", 15-16", 17")?

Short answer: Bigger is more comfortable, smaller is more mobile - what matters is your working style.

  • 14": mobile, lightweight
  • 15-16": Allround
  • 17": Maximum area CTA: Is mobility or
    workspace your priority?

What ports should a laptop have?

Short answer: The crucial factors are monitor connection, charging, and docking – tailored to your setup.

  • USB-C/Thunderbolt: Docking/Monitore
  • HDMI: external monitor
  • LAN: stable connection. CTA: Which devices should be connected (monitor/dock/network)?

Do I need Thunderbolt or is USB-C sufficient?

Short answer: Thunderbolt is useful for high-performance docks and multiple high-resolution monitors.

  • USB-C: often sufficient for standard setups
  • Thunderbolt: more bandwidth. CTA: How many monitors and what resolution do you use?

How many external monitors are realistic?

Short answer: That depends on the GPU, USB-C/

Thunderbolt and dock.

  • Office: oft 1-2 Monitore
  • Creator: 2 monitors are often useful. CTA: Specify the number of monitors and their resolutions (FHD/QHD/4K).

Is a docking setup useful?

Short answer: Yes, if you regularly work at a stationary location - it saves time and reduces cables.

  • 1 cable for power + display + peripherals
  • Quick switch between mobile/stationary TA:
    Briefly state whether you use hybrid work.

What is a realistic battery life?

Short answer: It depends heavily on the display, performance class, and usage.

  • Office: usually much longer
  • Creator/GPU load: shorter CTA: Do you primarily use Office/Meetings or Rendering/Editing on the go?

Is a quiet laptop possible despite its high performance?

Short answer: Yes, if the performance class and cooling are suitable for the use case.

  • Balanced profiles help
  • Continuous load requires more powerful cooling. CTA: Is "quiet" or "max performance" more important?

How important is the cooling system?

Short answer: Very important for gaming/creators - it determines consistent performance.

  • Good cooling = less throttling
  • Continuous performance instead of peak values ​​CTA: Do you work under load for extended periods (rendering/exports)?

What does "throttling" mean and why is it relevant?

Short answer: Throttling is performance reduction due to temperature/power limits - it can reduce exports and FPS.

  • occurs under continuous load
  • Good design reduces it. CTA: Name your typical load case (gaming, rendering, CAD).

Is integrated graphics sufficient for office and business use?

Short answer: Yes, for office work, web browsing, meetings and light image editing, an iGPU is often sufficient.

    • efficient and quiet
    • Less weight/price CTA: Do you only use Office/Teams or also creative tools?

Which CPU class makes sense (everyday vs. professional)?

Short answer: For everyday use, efficiency counts; for professional workflows, cores and sustained performance are what matter.

  • Everyday use: fast single-core performance
  • Pros: More cores/threads. CTA: Which programs are you running in parallel?

How important is single-core vs. multi-core?

Short answer: Single-core is important for responsiveness, multi-core for rendering/exports.

  • Office: Single-Core
  • Render/Encode: Multi-Core CTA: What is more important: "snappy" or "export time"?

What role does the RAM clock speed play?

Short answer: RAM clock speed is secondary - capacity and dual-channel are more important.

  • First secure capacity.
  • Then fine-tuning CTA: Do you prioritize stability or maximum benchmarks?

Is a second SSD a good idea?

Short answer: Yes, if you separate projects or store a lot locally.

  • System/Apps separate from projects
  • Improved data management CTA: Do you work with large media libraries?

Can I have the RAM/SSD upgraded before shipping?

Short answer: Yes, depending on the model, upgrades and software pre-installation are possible before shipping.

  • We check compatibility in advance.
  • Processing time may vary. CTA: Send model + desired configuration.


Can I upgrade the RAM/SSD later?

Short answer: Yes, for many models - depending on the design and manufacturer.

  • We check slots and limits in advance.
  • Upgrade-friendly models available. CTA:
    Send us the product link, we'll check the options.

Is Windows setup/software pre-installation possible?

Short answer: Yes, depending on the project, we can prepare the setup and software pre-installation.

  • saves time after delivery
  • Reduces potential sources of error. CTA: Which software
    should be pre-installed?

What information does PS Tradings need to provide a quick recommendation?

Short answer: Use case, software, mobility, display requirements and budget are sufficient for an accurate pre-selection.

  • Use Case
  • Software
  • mobility
  • Display
  • Budget CTA: Send us these 5 points - we'll respond with 2-3 options.

How can I avoid making the wrong purchase when it comes to laptop specs?

Short answer: By first clarifying the workflow and then avoiding the bottlenecks.

  • No spec wall without benefit
  • Bottleneck Check (RAM/SSD/GPU) CTA:
    Describe your workflow in 2 sentences.

Is an external monitor worth it instead of a larger one?

Laptop?

Short answer: Often yes - a good monitor increases productivity and ergonomics more than 1-2" more screen size on a laptop.

  • More space, better posture
  • Laptop remains mobile. CTA: Do you primarily use it at a desk or on the go?


Which upgrade strategy makes sense (now vs. later)?

Short answer: Start wisely and plan upgrades where they will bring real workflow benefits.

  • RAM/SSD are often the best upgrades.
  • GPU/CPU rather “fixed” CTA: Tell us your budget + guidelines, then we will plan the setup.

Discover powerful AI PCs, AI laptops , workstations , mobile workstations , gaming PCs ,  gaming laptops with RTX 5070 - RTX 5090 and captivating 4K monitors at PS Tradings now .

Is 16 GB of RAM enough for gaming?

Short answer: Yes - but 32 GB is the more relaxed choice if you're streaming at the same time or have a lot open.

  • 16 GB: "just for gaming"
  • 32 GB: Discord + Browser + Stream +
    Future-proof
  • CTA: Write down your games + whether you stream.

Full HD or QHD: Which is better?

Short answer: Full HD is high in FPS, QHD is the sweet spot between sharpness and performance.

  • Full HD: maximum number of FPS
  • QHD: significantly sharper, GPU becomes more important
  • CTA:
    Say monitor resolution and Hz.

Do I need 144 Hz, 165 Hz or 240 Hz?

Short answer: For competitive games, 240 Hz is more worthwhile, for AAA games 144-165 Hz is often the better mix.

  • Competitive: hohe Hz + stabile FPS
  • AAA: good graphics + stable frametimes
  • CTA: Sag
    Game + Target FPS.

What is more important for FPS: CPU or GPU?

Short answer: Usually the GPU - in e-sports titles, the CPU can make the difference.

  • AAA in high resolution: GPU
  • Competitive: CPU, RAM, Settings
  • CTA: Which
    games do you play the most?

Why does my gaming laptop get so hot?

Short answer: Heat is normal - it becomes critical when performance drops permanently or it constantly throttles.

  • Solid surface, fan unobstructed
  • Set the correct profile (Balanced/Performance)
  • Pay attention to dust and the surrounding area
  • CTA: Schick
    model + temperatures under load.

How can I get more FPS without setting everything to low?

Short answer: Through sensible settings, upscaling, and a setup without a false bottleneck.

  • Check Render Scale/AA
  • Use upscaling (if available)
  • Check RAM/SSD usage
  • CTA: Say
    resolution + game + current FPS.

What are the benefits of DLSS/Frame Generation (if available)?

Short answer: More FPS with similar visuals - especially in QHD/4K.

  • This helps when the GPU is limited.
  • can easily change input lag
  • CTA: Do you play more competitive or AAA games?

1TB or 2TB SSD for gaming?

Short answer: 1 TB is enough for many - 2 TB is better if you have several AAA titles installed in parallel.

• AAA: often 100-200 GB per title

CTA: How many games do you want to have installed at the same time?

How do I get a quiet gaming setup?

Short answer: With sensible power limits/profiles and a setup that isn't constantly running at its limit.

  • Balanced instead of constant turbo
  • good airflow, optional cooling pad
  • CTA:
    “Quiet” or “max FPS” – which is more important to you?

What specs do I need for streaming with OBS?

Short answer: Streaming runs stably if there is sufficient CPU/GPU reserve and enough RAM.

  • 32 GB RAM is often useful
  • The encoder depends on the setup.
  • Upload/Bitrate counts
  • CTA: Say game + resolution + if you are recording at the same time.

Is a gaming laptop sufficient for school/university?

Short answer: Yes - just pay attention to weight, noise level and battery life.

  • Gaming performance = often more difficult
  • A good balanced profile helps in everyday life.
  • CTA: How important is mobility to you?

Is a 17" gaming laptop a good idea?

Short answer: Yes, if you're playing in a stationary position and want maximum surface area.

  • More space, often better cooling
  • car weniger
  • CTA: Do you prefer playing at your desk or on the go?

What is more important: FPS or frametimes?

Short answer: Frame times are often more important for a "smooth" feel.

  • Stable frame times = less stuttering
  • Peak FPS are of little use if the frame rate fluctuates.
  • TA: Are you experiencing drops/stuttering or just "too few
    FPS"?

Why is it stuttering despite high FPS?

Short answer: Often due to frame times, background load, or incorrect settings.

  • Shader-Cache/Updates
  • RAM full, apps running in the background
  • incorrect power profile
  • CTA: Tell Game+ if it happens after updates.

Do I need G-Sync/FreeSync?

Short answer: It helps when FPS fluctuates - especially in AAA games.

  • reduces tearing
  • makes fluctuations more pleasant
  • CTA: What is the
    refresh rate of your monitor?

What resolution is best for competitive gaming?

Short answer: Usually Full HD, because it's easier to achieve stable high FPS.

  • More FPS headroom
  • clearer reaction chain
  • CTA: Which shooter games
    do you play?

What resolution is best for AAA games?

Short answer: QHD is often the best mix of visuals and performance.

  • noticeably sharper
  • still perfectly playable
  • CTA: Which games (e.g.
    , Warzone, Cyberpunk)?

How much VRAM do I need?

Short answer: More VRAM helps with high textures and QHD/4K.

  • QHD/4K + High Textures = VRAM is important
  • Competitive in FHD: less critical
  • CTA: Do you prefer playing with high textures or low settings?

Is an external monitor worthwhile for a gaming laptop?

Short answer: Yes, if you want to play more ergonomically or need more Hz/size.

  • better viewing angle
  • more comfort
  • CTA: What size/Hz do you want?

Do I need a wired LAN connection or is Wi-Fi sufficient?

Short answer: For competitive gaming, LAN is often more stable, but WLAN can work well.

  • LAN: constant latency
  • Wi-Fi: dependent on the router/environment
  • CTA: Are you experiencing ping spikes or just "high ping"?

What are the benefits of a cooling pad?

Short answer: It can stabilize temperatures

  • Depending on the laptop, it may be noticeable or only slightly so.
  • helps when air supply is limited
  • It does not replace good cooling.
  • CTA: Nice model, then we'll tell you if it's worth it.

Which Windows settings help with gaming?

Short answer: A clean power profile and less background load often bring more benefits than

„Tuning-Tools"

  • Clean up autostart
  • Testing Game Mode
  • Set the appropriate energy profile
  • CTA: Tell me if you prefer performance or quiet operation.

Do I need to constantly update my drivers?

Short answer: Not constantly - but an update is worthwhile for new games/problems.

  • Prefer stable versions
  • Updates only when needed
  • CTA: Are you experiencing crashes or just "lower FPS"?

Why does a game crash?

Short answer: Often it's drivers, overlays, unstable settings, or heat.

  • Check driver/overlay
  • Check temperatures
  • Keep RAM/SSD free
  • CTA: Say Game + Error message (if any).

Is a 512 GB SSD sufficient for gaming?

Short answer: Yes for a few games - but it quickly becomes tight for several AAA titles.

• 2-4 large games fill 512 GB

CTA: How many AAA titles do you want to run concurrently?


What role does SSD speed play?

Short answer: Loading times improve, FPS usually decreases - but streaming/assets can run more stably.

  • faster charging
  • Less reloading in open worlds
  • CTA:
    Are you concerned about loading times or FPS?

Is a gaming laptop good for video editing?

Short answer: Often yes, if GPU/RAM are compatible - display/color accuracy are then the crucial factor.

  • The performance is there
  • The display must be suitable for editing.
  • CTA:
    Do you focus on color accuracy or more on content/YouTube?


How do I find the right setup in 30 seconds?

Short answer: Game type + monitor + budget +

Priority is sufficient.

  • Competitive or AAA
  • Resolution/Hz
  • Budget
  • quiet or max FPS
  • CTA: Write: “Gaming Setup: [Games], [Monitor], [Budget], [Priority]”.

What should I write to you so that you can immediately recommend the right thing?

Short answer: Games, monitor (resolution/Hz), budget and priority.

• Plus: whether you stream

CTA: Write "Setup" + the 4 dots.